Shipping policy

maxeD-uP Shipping Policy

Last updated: 15 August 2026

This policy explains our production and delivery times. Personalised and printed products are made to order, so production time is separate from delivery time.

Production times

Personalised and printed-to-order clothing is normally produced and dispatched within 3–5 working days after we receive a complete order and usable artwork or personalisation details.

Ready-made, non-personalised products are normally dispatched within 1–3 working days.

Large, complex or artwork-dependent orders may take longer. We will contact you if we need clarification or if an order cannot be completed within the normal timeframe.

Urgent orders

If you need an order for a specific event date, contact maxroche@hotmail.co.uk before ordering. We will confirm whether the deadline is achievable. An event date entered with an order does not by itself guarantee delivery by that date.

UK delivery

Available UK delivery services, prices and estimated delivery times are shown at checkout. Most UK orders are sent using a tracked service. Delivery estimates begin when the parcel is dispatched, not when the order is placed.

Free-delivery offers

Free UK delivery may be available on qualifying group orders or during promotions. Any minimum spend, promotional code or other condition will be shown on the website or at checkout. Only one delivery promotion can normally be used per order.

International delivery

International delivery is available only to destinations offered at checkout. Prices and estimated times are calculated at checkout. International customers are responsible for any import tax, duty or customs charge applied by their destination country. Customs delays are outside our control.

Local collection

Collection from our Stevenage production location may be available by prior arrangement. We do not operate a walk-in shop, so please contact us before travelling.

Tracking and delays

Where tracking is available, details will be sent after dispatch. Carrier and customs delays can occur, particularly during busy periods. Contact maxroche@hotmail.co.uk if tracking has not updated or an order is later than the delivery estimate.

Addresses and missed deliveries

Please check the delivery address carefully before completing checkout. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after production or dispatch has started.

If a parcel is returned because the address was incorrect, incomplete or delivery was not collected, additional delivery charges may apply before it is sent again.

Lost or damaged parcels

If a parcel arrives damaged, photograph the parcel and contents and contact maxroche@hotmail.co.uk promptly. If tracking indicates a parcel may be lost, contact us so we can investigate with the carrier.

Contact

For shipping questions, email maxroche@hotmail.co.uk with your order number.