Terms of service

maxeD-uP Terms of Service

Last updated: 15 August 2026

These terms apply when you use www.maxed-up.shop or place an order with maxeD-uP. Nothing in these terms limits your statutory consumer rights.

1. About us

maxeD-uP is an independent UK custom clothing and printing business. Our website is www.maxed-up.shop. For customer service, email maxroche@hotmail.co.uk. Additional business contact information is available through our Contact information policy and Privacy policy.

2. Products and descriptions

We aim to describe and display every product accurately. Screen settings can affect how colours appear, and small differences may occur between a digital preview and a finished printed garment. These differences do not affect your rights where an item is faulty, incorrect or not as described.

3. Personalisation and artwork

Please check names, dates, sizes, colours, wording and other personalisation details before placing an order. If we provide a proof, production may begin after the proof is approved.

You confirm that you have permission to use any logo, photograph, wording or artwork you provide. We may refuse material that appears unlawful, abusive or likely to infringe another person's rights.

4. Orders and payment

An order is accepted when we send an order confirmation. Prices are shown in GBP and include applicable taxes where stated. Delivery charges and available payment methods are shown at checkout.

We may contact you if information is missing, artwork cannot be used, a product is unavailable or an obvious pricing error has occurred. If we cannot fulfil an order, we will cancel the affected item and provide the appropriate refund.

5. Production, delivery and collection

Personalised and printed-to-order products are normally dispatched within the timeframe stated in our Shipping policy. Delivery estimates are not guarantees unless we have expressly agreed a guaranteed service in writing.

Local collection may be available by prior arrangement. We do not operate a walk-in shop.

6. Cancellations, returns and refunds

Non-personalised online orders may be cancelled and returned in accordance with our Returns and Refund Policy.

Personalised or custom-made products cannot normally be cancelled for a change of mind after production has started. This does not affect your rights when an item is faulty, damaged, incorrect or not as described.

7. Customer-supplied content

You retain ownership of content you supply. You give us permission to use that content only as needed to prepare, print and fulfil your order, provide customer support and comply with legal obligations.

8. Our content

The maxeD-uP name, original artwork, product photographs and website content may not be copied or commercially reused without permission, except where the law allows.